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Hotel, Restaurant and Bar


Frequently Asked Questions

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How do I get in touch? caret-down

You can contact us on 01843 661313 or


How do I get there? caret-down

Southeastern run regular trains from London St Pancras and Victoria to Margate. The journey is around 1 ½ hours.

Driving from London takes around 2 hours. We do not have on-site parking, however there are free parking spaces within a five minute walk of the hotel on Fort Crescent and Lower Fort Promenade. There is a pay and display car park in Trinity Square, a two minute walk. The car park has fast charging for electric cars.


Are there any job openings? caret-down

We are always looking for people who love great food and service and are interested in working at the hotel. We offer great terms and competitive salaries. Please contact for more details.


Arrival and Departure

What are the check-in and check-out times? caret-down

Check-in is from 3-10pm and check-out at 11am. If you’d like to arrive earlier or leave later then please get in touch with us on the day and we’ll do our best to accommodate you.


Do you have 24 hour access? caret-down

The hotel main entrance is open  7.30am-10pm Sunday-Tuesday and 7.30am-11pm Wednesday-Saturday. You can access the side entrance with your swipe card at all times.


Is breakfast included? caret-down

Unless you have selected a special rate, our rates are on a room only basis.

Breakfast is served from 7am until 10:30 Monday to Saturday and 8am until 11:30 on Sunday.


When is the restaurant open? caret-down

Breakfast is served from 7am until 10:30am Monday to Saturday and 8am until 11:30 on Sunday.

Lunch is Monday to Sunday 12pm until 2:15pm.

Dinner is Monday to Sunday 6pm until 9:30pm.


When is the bar open? caret-down

Fort Road Bar is open Wednesday and Thursday 5pm-10pm, Friday and Saturday 5pm-1am, and Sunday 5pm-10pm.


 It has capacity for 60 guests and is available for full or partial hire. Please contact for availability and information.

Roof Terrace

When can I access the roof terrace? caret-down

The Roof Terrace is for hotel residents only. It is a fantastic spot to enjoy the view over Margate and the coast. Drinks and snacks are available on request via reception. You are welcome to enjoy the terrace from Monday to Sunday, 7am to 9pm but please be conscious of our neighbours while you enjoy the space.

Booking, Cancellations and Non-Arrivals Policy

What is the policy for booking, cancelling and for non-arrivals? caret-down

To make a reservation we require the full value of the booking to be pre-paid. This is fully refundable subject to our cancellation policy. We can only accept cancellations & amendments via email to

To be eligible for a full refund, cancellations must be made by 3pm, 3 days prior to arrival. Cancellations after this time will result in us retaining the charge for your stay. If we manage to take another reservation within the charging period for a late cancellation, we will refund 50% of your booking amount. To amend your booking please contact

For group bookings (i.e. for more than three rooms) to be eligible for a full refund we need notice by 3pm, 30 days prior to arrival. If we are able to take another reservation within the charging period for a late cancellation, we will refund 50% of your booking amount for each room filled. Any amendment to the original booking is also subject to this cancellation policy.

A maximum of three parties can book online for any group stay. For larger groups, please contact
Cancellations for bookings over Christmas & New Year require 30 days notice to be eligible for a full refund.

No refunds will be made to rooms booked under promotional rates and offers.

Should The Fort Road Hotel be required to close due to government restrictions bookings will either be refunded or rescheduled without charge.

All rooms and rates are subject to availability. Where specific rooms have been requested all reasonable effort will be made to honour such requests.

Please note that no rooms are held nor reserved until confirmation of full payment has been received.


What is your policy on tipping? caret-down

To make your stay as simple as possible, we will email your final bill to you on the morning of your departure. We accept all major credit cards including Amex. We are a cashless business, so if you’d like to leave a tip for the team, please speak to reception. Please note that we share the tips among the whole team. Upon check-out all outstanding charges must be paid for in full.


Do the Rooms have Air Conditioning? caret-down

All sea view rooms and the suite have air conditioning. The other rooms are naturally ventilated, with openable windows, and fans.

Do the rooms have TVs? caret-down

Three of the rooms have TVs. If you require a TV please ask on booking and we will do our best to accommodate.

Is there free wifi? caret-down

Free wifi is available in all rooms, restaurant and bar. The password is on your room card wallet.

Extra beds

Can I get an extra bed? caret-down

We are able to provide a complimentary cot for children up to two years of age. Child mattresses and bedding are available for children up to 8 years of age at an additional cost of £20 per child, per night. This is only available in our superior seaview room or suite which can accommodate up to 2 children, subject to availability. Please do let us know in advance if you require this. We are unable to accommodate extra beds for adults or older children.


Are pets allowed? caret-down

The Fort Road Hotel can accept a limited number of small, well-trained dogs in some of our hotel rooms at our discretion. To cover extra cleaning there is a charge of £20 per dog. Dogs must not be left alone in the hotel room at any point during the stay. Please enquire about availability. We will need to know the breed of your dog before accepting the reservation. This charge does not apply to Guide or Assistance dogs.

Special Occasions

Can I request something special? caret-down

If you have a special occasion or are simply looking to add a few extra touches then please feel free to inform us and we will be delighted to make arrangements for you.


What is your damage policy? caret-down

We reserve the right to charge your credit/debit card for any damages to your room or the hotel during your stay or for any items that are missing when you leave. This includes damage or staining to any of our linen or soft furnishings. We also reserve the right to judge acceptable levels of noise and suitable behaviour that may compromise the enjoyment of other guests. If no reasonable action is taken by the guest when asked to do so, we reserve the right to terminate the booking without being liable for a refund or compensation.
Rooms keys that are not returned upon check-out are subject to a £25 fee.


Can I smoke in the hotel? caret-down

The Fort Road Hotel is a non-smoking hotel and does not permit smoking in any indoor areas of the hotel. Vaping is also not permitted in any of the hotel building.

Disabled Access

What is the accessibility like for wheelchair users? caret-down

Access for wheelchairs is through the side entrance of the hotel. We have a lift that services every floor of the building, apart from the roof terrace, which is accessed by a staircase.


Do you have onsite parking? caret-down

We do not have on-site parking, however there are free parking spaces within a five minute walk of the hotel on Fort Crescent and Lower Fort Promenade. There is a pay and display car park in Trinity Square a two minute walk from us, for electric car charging, there are 2 ports at the Turner Contemporary car park.