All payment transactions are handled by a third party payment gateway Mews Payments, whose secure transaction processing environment exceeds industry standards such as PCI DSS. We do not process any credit cards details on our own website and any cardholder data is secured by using a combination of symmetric and asymmetric cryptographic algorithms.
We do not accept cash payments.
Fort Road Hotel will process your refund and credit the card you used for your booking within 24 hours of the request. Once that has happened, your bank will take care of the rest but please note that depending on the bank it may take them up to 7 working days to post the credit to your account, and up to 2 billing cycles to then show on your statement – unfortunately we have no control over this.
Room Deposits / Cancellation Policy
Rates require full pre-payment at time of booking. Your rate does not include any incidental charges which you may incur during your stay and these are payable on departure.
Please refer to the cancellation policy stated on your confirmation or at the point of booking. To be eligible for a full refund, cancellations must be made by 3pm, 14 days prior to arrival. Cancellations after this time will result in us retaining the charge for your stay. If we manage to take another reservation within the charging period for a late cancellation, we will refund your booking amount.
If we are forced to close a hotel/hotels due to COVID-19 bookings can be transferred or cancelled at no charge.
No refunds will be made to rooms booked under promotional rates and offers.
A maximum of three parties can book online for any group stay.
Any booking of more than one room we class as a group, and would be subject to amended Terms & Conditions. If a group of individuals has booked separately for the same hotel e.g. weddings, parties, Fort Road Hotel reserves the right to amend/cancel these reservations and enforce group terms and conditions to those bookings.
For group bookings (i.e. for more than two rooms) to be eligible for a full refund we need notice by 3pm, 30 days prior to arrival. If we manage to take another reservation within the charging period for a late cancellation, we will refund your booking amount for each room filled. Any amendment to the original booking is also subject to this cancellation policy.
Table Booking / Cancellation Policy
Please note that the time you have booked is when we need you to be sat at the table. If you are running late please contact us and let us know to avoid cancellation of your booking. If you need to cancel we would like 24 hours notice by calling 01843 661313
If you are booking a group of 4 or more we need credit card details to secure your reservation, but don’t worry we won’t take payment at this time. If you don’t arrive for your booking there will be a no-show fee of £25 per person auto-charged to your card at the close of business that day.
Kindly note that throughout the year the cancellation policy may vary and these will be communicated at time of booking and highlighted on the confirmation.
We reserve the right to charge your credit/debit card for any damages to your room or the hotel during your stay or for any items that are missing when you leave.
This includes damage or staining to any of our linen or soft furnishings. We also reserve the right to judge acceptable levels of noise and suitable behaviour that may compromise the enjoyment of other guests. If no reasonable action is taken by the guest when asked to do so, we reserve the right to terminate the booking without being liable for a refund or compensation.
We reserve the right to charge your credit/debit card the amount equql to you room rate if you are found to be smoking or vaping on the hotel premises.
Rooms keys that are not returned upon check-out are subject to a £10 fee per card.